IT Support
- First-line support
- Windows & Office
- Hardware troubleshooting
- Printer & UPS support
Available for IT opportunities
Hello, I’m
Mayenziwe
Mtshali.
IT Support/Networking/Cybersecurity/Technology
Hands-on IT professional with experience in first-line support, networking, CCTV monitoring, hardware and software troubleshooting, and technical installations.
Explore my work
PROFILE.AUTH
IT Support Professional
Johannesburg, South Africa
01 / About
Practical support. Constant growth.
I am a self-motivated and goal-oriented IT professional who enjoys solving practical technology problems. I work well under pressure, communicate clearly, and continue building my knowledge across support, networking, and cybersecurity. I speak isiZulu and English fluently, as well as Setswana.
3
NCV qualification levels
12+
Verified Cisco courses
3
Languages spoken
02 / Capabilities
IT skills, built hands-on.
A practical toolkit developed through formal learning, volunteering, and real support work.
Networking
- Connectivity troubleshooting
- IPv4 & IPv6
- Switches & routers
- Small network security
Cybersecurity
- Endpoint security
- Network defense
- Cyber threat management
- Ethical hacking fundamentals
Technical Operations
- CCTV monitoring
- Hikvision iVMS
- Asset records
- Equipment installation
Data & Development
- Data analytics
- Power BI & Excel
- Computer programming
- Multimedia web design
Professional Skills
- Problem solving
- Communication
- Teamwork
- Attention to detail
04 / Experience
Technology in the real world.
Jul 2025 — Jul 2026
IT Intern
Dimako Transformers
Provided first-line support, maintained computer systems and peripherals, troubleshot network connectivity, supported Microsoft Windows and Office, monitored CCTV through Hikvision iVMS, and maintained IT asset records.
Feb 2023 — Present
Volunteer
Believers Care Society Academy
Assists students with graphics and multimedia, captures and verifies computer data, and supports learners through knowledge sharing.
Feb 2023 — Jul 2023
General Worker
Wits University
Supported grounds and facilities upkeep through practical, team-based work.
Jan 2022 — Nov 2022
General Assistant
Sportsbet
Maintained workplace cleanliness, hygiene, and safe day-to-day operations.
05 / Cybersecurity
A defense-first mindset.
Explore how I approach common security situations using the principles covered in my verified Cisco training.
STATUS // HARDENED
Secure the endpoint
Identify risks, apply system and software updates, use access controls, protect data, and monitor for unusual activity.
Process aligned with cybersecurity course principles
06 / Journey
From digital foundations to cyber defense.
2018
Built a foundation in end-user computing and multimedia web design at BCS Academy.
2020–23
Completed NCV Levels 2–4 in Information Technology and Computer Science at CJC.
2022–24
Expanded into networking, IT essentials, IoT, and cybersecurity through Cisco.
2025
Deepened capability in ethical hacking, network defense, endpoint security, data, and AI.
2025–26
Applied technical skills in a hands-on IT internship at Dimako Transformers.
07 / Contact
Let’s solve something together.
For IT support, networking, cybersecurity, internship, and technology opportunities, send me a message.